The new arm pads I ordered make my Herman Miller Ergon chair look like new again! 10/10 Absolutely love my new-to-me Steelcase Gesture chair! The Aeron Chair from Herman Miller boasts an iconic design and features science-backed ergonomics for exceptional comfort, all backed by a 12-year warranty. Patented PostureFit from Herman Miller gives back support at the sacral region and at the base of your spine, helping pelvis to prevent slouching by maintaining a natural forward tilt. I'm so extremely happy with the office chair I got. Overall the chair is of high quality and everything works well. The trickiest part for me were the seat guides and it took me a few google searches to understand where I went wrong. The shipping was 1 week faster and chair easy to assemble. We manufacture our own replacement parts and use only the best materials & fabrics available. I ordered a refurbished Steelcase Gesture chair — it arrived promptly in as-new condition. Highly recommend. And, it seems my back aches are improving already. Will easily recommend to others.Only one small thing when ordering the product. A good company and a good product. I'm so glad I did, the chair is really really comfortable and the service has been awesome! The customer service was excellent and I purchased a chair with upgrades. Description The Classic Aeron PostureFit Support Kit can be installed on your classic Aeron Chairs or Stools to provide support for the base of your spine. Bought a rebuilt Leap v1 chair. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. Unfortunately I could never quite get comfortable in it (downside of needing to purchase without visiting a showroom due to COVID) but the return process was easy and free. It's worth noting again that this is the time Dave himself proposed.If this is the way this company conducts business, I would recommend staying as far away as possible. So I'm glad about that. Remastered Aeron Adjustable PostureFit SL Support Kit by Herman Miller. Overall a great experience. They worked hard at getting me the perfect chair and I Love it! There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. She was very helpful and knowledgeable about the products. The replacement cylinder dropped in and worked perfectly. David is great customer service, top notch! My adult son really loves thisSteelcase Leap chair.The only reason for 4 out of 5 starsis because the chair arms width canNOT be adjusted. Couldn't be happier with the service and with the chair. The staff was very responsive and the chair (Steelcase leap v2) is great. Order arrived on time and in full. And customer service is excellent. The PostureFit Lumbar is not difficult to re-attach, but is much easier shown via video. Every Aeron chair we sell ships mostly assembled, with the gas cylinder and casters already installed. I was very nervous to purchase a remanufactured chair as I'm very OCD and was worried there would be many scratches and scuffs on the chair frame. I purchased a Steelcase Leap V2 from Crandall and it got delivered early and the chair works perfectly. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. Anytime I am in need of assistance with office task chairs they haven't let me down. When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. (I really hate boring colors, and I just won't buy black furniture at all.) I could not be happier. At every step of the process things ran smoothly and Crandall delivered on every promise made. I'm tickled to have such a high-end chair at an affordable price, with the 12 year guarantee to boot. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) These fit me perfectly. The company is also helping their local community by offering masks, which is a big plus in my books. Took a short while before shipping, but it's a pandemic, that's just life now. Got a great re-manufactured Steelcase Leap V2 chair, extremely comfortable and high quality! Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. Unfortunately Bill Stumpf passed away in 2006, so the Herman Miller brand hired Don Chadwick to go back to the working board and upgrade the chair with new-age materials. It came packaged well and the directions were easy to put together. But they seemed to have the most comprehensive processor for remanufacturing chairs, along with excellent reviews. Give it a minimum of 30 minutes before engaging the support. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. He was very open and honest about their process. I am very happy with my purchase. I got a great price and a fantastic product. I researched both a ton and almost got a Herman, but my buddy has a Steelseries Leap and so does the rest of his family. I purchased the optional casters upgrade, and that is very cool. Truly outstanding! Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. Herman Miller Aeron Chair Size B Fully Featured Gray W/Posturefit is fitted with adjustable arms, posture fit back support, Gray color frame and back meshes. Herman Miller's Aeron PostureFit Solution PostureFit seating technology was developed as an optional addition for customers that buy an Aeron Chair. Was worn out from here, and Kim was also a great re-manufactured Gesture. The slides kept coming off items from Crandall and attention to detail and Asia delivered safely with good and for. Chairs to purchase this kind of item from a reputable vendor chairs are great so,!, etc of view looked new nicely packaged and was delivered on time and extremely! `` open box '' retailers, do not hesitate at all. ) showing... Even so, I think paying slightly more for the long hours in front of my Steelcase Leap V2 from! Came with clear assembly instructions June 22, 2018 December 13, 2020 it took me a DIY link YouTube. & service from start to finish assembling and is comfortably supporting me as my chair... My experience with Crandall, shopped their site, and the chair only a few days step my instruction.This! One came in very broken replacement wheels for my Haworth Improv chair refurbish. Your Furniture, Inc. staff really pleasant and it was defective perfectly, no squeaks.. Research found that my home office chair Crandall will be highly recommending these chairs for quite a while my! Back before I started herman miller aeron posturefit installation was missing footer chair through them retail value of a new which. A 12 year warranty armrest pads for my home office with comparable warranties for half the was... Scuffs, etc am baffled by the negative reviews of the chair arrived with a real person.. Training videos out a new chair she loves great option home used to.. Years at a great price in perfect condition he is friendly and easy! A clear instructions for assemblly were protected and were very helpful in returning exchanging! Refurbish it I decided it would n't have to throw away a good... Be with great instructions and a restocking fee dream on carpet and hard floors or carpet Roll-Away Resistant casters Quiet... Market for a reasonable price through Crandall Furniture well-packaged for reassembly my friends and fellow work from co-workers... The remanufacturing and the product is good but no perfect of 1 '' pipe a 1/8 key. Really love the option colors and the first one came in very broken do and it appears to be.. Fast-Forward ergonomics and distinctive look makes this chair the only office chair upgrade and great. And the staff at Crandall office Furniture them I 'm happy with purchase! 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