Members of the front office are most noticeable and also ashamed well confessant/knowledgeable about the hotel. This department is important for providing convenience to guests and increasing revenue for the hotel. a. housekeeping department b. front office department c. hotel-operated gift shop d. food and beverage service department 7. The front office (room management) department handles customer service including front desk service, reservation, laundry, concierge, telephone, and housekeeping service. This article takes a trip back in time and offers a glimpse of the past through an exploration of the old systems of hotel front office racks. Provided by Springboard UK Question 39 : a hotel chain is: Option-1 : hotels connected to each other Option-2 : hotels in difficult centres/ parts of the country Option-3 : part of a group with … D) human resources department ... Hotel sales department staff members often checked with the revenue manager before. Food and Beverage Department (F&B) is responsible for maintaining high quality of food and service, food costing, managing restaurants, bars, etc. In a theatre, the front of house manager is responsible for ticket sales, refreshments, and making sure the auditorium is set out properly. Housekeeping Department sends their inspectors to check whether the stated room has been cleaned to the hotel standards or not. But it can be difficult to turn front-desk associates from order takers to sales makers in a position that often has high turnover. A hotel organogram is an organizational chart that illustrates the structure of a hotel and the role of each department or unit. What this chart looks like depends on the facility. However, I think the biggest problem for front office staff clerks is being the face of the hotel. In the performing arts, front of house (FOH) is the part of a performance venue that is open to the public.In theatres and live music venues, it consists of the auditorium and foyers, as opposed to the stage and backstage areas. B. FOH (Front-of-House) Front of house, or FOH, is a quick way of referring to the front part of a restaurant and all the staff who works there, outside the kitchen, such as such as waiters or greeters, hosts, bartenders, barbacks, bussers, food runners, floor managers, and cashiers in restaurants who employ them. It is distinct from the back of the house, which includes the kitchen, dishwashing area, stockroom, and offices. The front office structure can be viewed in two ways: the physical setup and the operational structure of the department. The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. Front office (or front of house) staff are often the first people guests meet. The term has more specific meanings in … The front of the house section of a restaurant. To get the front office and back office jobs done successfully, the front office staff members need to communicate with their peers as well as the colleagues and subordinates. Driving revenue at a hotel starts with the heart of the property: the front line. Great Resource: Front of the House: Restaurant Manners, Misbehaviors & Secrets. leading the front office staff in delivering hospitality, may express interest in the position of the controller or any positions in the marketing and sales department Is a concierge is part of the housekeeping staff The front desk can be a hotel’s weakest link or strongest source of sales generation. The evolution of the hotel front-of-house, as overseen by the front office department, over the last several decades indicates larger changes and trends within the hospitality industry itself. Front Office, Its Functions and Co ordinations with Various Departments Front office. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The first employees who come into contact with most Guests are the front office staff. The front office must provide lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur. Back-of-the-House • The back-of-the-house employees include all employees whose work does not directly involve interaction with guest. 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