If you work in retail management, you’re going to deal with problems. What They Want to Know: Retail work is often collaborative. Most likely, you’ll start as store manager before moving up to area manager, then become regional manager. They say the world is small. As such, jobs are highly sought after and are incredibly competitive. Does this sound like you? They are dominant, persuasive, and motivational. In case you are just getting started, you can make about $12.70 per hour. First, I have shown, through my experiences early in my career, that this is a field in which I show great competence. Most have a bachelor's in business administration and some even have an MBA. Most retail managers learn their trade on the job without formal leadership training. But that’s obvious to the hiring managers, and is not what they want to hear. They charge$40 per minute, making them the highest demanding worker in the game currently. Managerial positions usually require previous experience in retail. You'll need to take every chance you get to set yourself apart from the competition when applying for jobs. Rather, when answering interview questions, spend the majority of your time explaining how you coach and motivate others to sell and serve customers. Setting goals will keep managers focused on the long-term success of your company. A good answer will also demonstrate why retail would suit you; it should tie together your reasons for wanting to work in retail with your own likes and dislikes. Set Performance Goals The best way to inspire employees to perform at a higher level is to set goals and to reward accomplishments. Although there are other considerations, compensation is highly dependent on these types of measures. Success in retail is measured purely by sales and profit. In today's "social media" driven society, mistreating a customer is the fastest way to destroy what was once a good reputation. Heartbeat fast moment Replaced by crazy-happy dance feeling If you do that, the job will probably be yours. Great customer service skills will help retail managers solve issues before they become problems, and help create customer loyalty. A retail manager is someone who is responsible for the management of a retail store. Having the ability to make hard and fast decisions is crucial to their success. Retail managers have distinct personalities. For most hiring managers, talking about money is a turn-off, so avoid this topic when you are answering any question along these lines, or if you are asked what motivates you at work. … Those retail store managers that have plenty of experience can earn over $21. As the old saying goes, “the customer is always right.” Expect these standard interview questions in your store manager or retail manager job interview. In a retail transaction, the goods and services are sold … Gain Retail Experience. Your answer should demonstrate your leadership skills, provide clear examples of previous on-the-job leadership and offer a clear value to the hiring company. It is beneficial if you can show how your five-year goal relates to the retail industry. But a great retail manager should be able to get the best out of his or her staff. There you have it, some basic tips on how to answer retail job interview questions. One of the main duties of a retail store manager is dealing with employee performance. A manager must have credibility to do a competent job. Some of them are also conventional, meaning they’re conscientious and conservative. We can help! Scope and Career opportunities ... ›, Retail Management - Division of Consumer Science - Purdue ... ›, BSBA in Retail Management | Simmons University ›, Ability to motivate, train, and develop others, Hiring, managing, and motivating a team to increase sales, Overseeing vendors and the buying process, Developing and executing sales and promotions, Analyzing market trends and researching competitors, Monitoring sales figures and forecasting future sales volumes, and meeting sales quotas, Dealing with questions, complaints, and comments from customers, Monitoring budgets, controlling expenses, and maximizing profits. They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. Retail management includes all the steps required to bring the customers into the store and fulfill their buying needs.Retail management makes shopping a pleasurable experience and ensures the customers leave the store with a smile. There are times when the retail manager may be forced to decrease employees' hours in order to reduce expenditures, and meet sales goals. Entry-level … You probably want to move into a managerial position because it is the next logical step in you career progression. Everyone I have had an interview with so far has asked me why I want to work in retail. Many retail managers worked their way up to the position from the sales floor, but it's easier to land the job if you do have a degree. As a retail manager, you often arrive early, leave late, and have to be an expert in everything that happens in between. 1. Typically, retail store managers can expect to earn anywhere between $26.000 and $45.700 per year. 'Retail management provides graduates with financial reward (salaries can be lucrative), opportunities to travel and access to, and experience of, senior positions.' 2. Looking for a job? Some interviewers may also be watching for signs that an employee will be too social at work, so be thoughtful in your response. "So don't focus on your selling skills if it's a management position." Due to the nature of retail, these positions are rarely in the same city, so moving may be required. Not only that, the right manager will be able to properly motivate staff to strive towards becoming better at what they do. They are responsible for every aspect of the day-to-day supervision of sales, staff, and stock. Prioritize Problems. 1. So if you want to be a manager because you see it as some sort of power trip, then forget it. If you are already on the path to becoming a retail manager or are simply considering it, here are some important and interesting things to consider before embarking upon a retail management career. Annoyed employees fight back — both actively and passively — and the end result is that you end up failing as a manager. If you genuinely want to live behind the scenes and build more experts and leaders, then share this with the hiring manager. Okay, let’s stop making excuses. I just need some extra holiday cash. A manager must be able to look for areas in which the rules or … Stores are often open from 9am to 5pm, and some stores are open 9am to 9pm, therefore retail managers are often required to work non-traditional hours. A retail manager may have several subordinates, such as assistant managers, department managers, supervisors, key holders, shift leads, or leads. They also need to keep their employees motivated, resolve any internal conflicts and make some hard decisions. Hiring managers want to see confident, well-prepared leaders in managerial roles, and the answer to this question should reflect that. Especially when in the same local or regional market, retail is a small world. They are skilled in four primary areas. They ensure their staff give great customer service, and will deal with any customer issues or complaints. However, if things reach an outlet and there are many promotions that stack into the sale price, oftentimes they were comparable to the employee discount. A bit of a generalisation you may say, but if you’ve ever spent a significant … Having career goals will show you have ambition. It’s hard to sell a product that you don’t use. They charge$400 for the first time they are hired, which is 10 minutes of pay. You are flexible and determined to do what needs to be done to get the job done. Retail managers ensure staffing is adequate to operate the store effectively, and ensure employees receive adequate training for their job responsibilities. Therefore, retail managers are often required to work non-traditional hours to maximize their effectiveness. How do I answer that when I really don’t want to I just feel it’s all I can get right now. For those without a degree, internal training and development programs will help to propel you forward. In addition, the approach they used should be thoughtful, reasonable, and habit-changing. As you move up in your career, you may have the opportunity to specialize in an area that interests you, including: As you grow in your career, you are typically promoted by moving to larger stores in larger markets, or to area or regional management. "A manager is someone who ‘gets results through others,'" Fenton says. I can try to come up with reasons for these behaviors. The various processes which help the customers to procure the desired merchandise from the retail stores for their end use refer to retail management. Would you make a good retail manager? Building skilled and motivated sales and service teams 4. Store staffs likely include inexperienced, part-time or seasonal employees. A retail manager's goal is to maximize productivity. Social media can quickly destroy what was once a good reputation if a customer is mistreated. Successful retail managers are able to nurture that along with clear performance expectations. Yet, in this setting, good retail managers thrive. Why do employers ask, "Why do you want to be a manager?" For example, you may want to work in retail because you like working to targets and retail is a notoriously target-driven and competitive sector… So, prepare to start in an entry-level job and take the time to learn every aspect of retail while you work your way up to your desired position. 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